Personalise the Customer Experience
Use a customer's previous engagement (both online and offline) with your brand, such as previous purchases, wish lists and previous interactions with your staff, to deliver a highly personalised service in-store and remotely, through one-to-one communication tools.
Improve Staff Productivity
Save time on mundane tasks so staff can spend more time on revenue generating activities, such as serving the customer. Streamline communications between stores and HQ, so staff can feedback on products and HQ can feedback on performance through data collected by Mercaux.
Unlock the in-store data black box
Use customer behaviour, staff performance and product funnel data collected by Mercaux to improve the shopping experience and increase conversion in a customer's path-to-purchase.