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Reduce SAP support costs using smart integration and automation
ITSM Connector for SAP Applications
bySTA Consulting Kft.
Solution Types
Applications
Works with
SAP NetWeaver
Benefits and Features
Benefits
30% faster SAP incident resolution time
Get your incidents resolved quicker due to automated data collection, categorization and routing. Spend time on problem solving instead of getting the required information from end users.
Reduce number of SLA breaches by 15%
Faster ticket resolution leads to less tickets breaching SLA. Improve your service desk and SAP support KPIs, cut related costs and achieve better customer experience.
Up to 95% accurate routing
Assign all tickets to the relevant support groups automatically based on SAP system, module or transaction. Create rules in either SAP or in your external ITSM platform.
Less system downtime
Faster ticket resolution may save the day when a severe incident happens in a production SAP system. You can lose millions of Euros per hour if a production line stops due to an error in a critical SAP application.
S/4HANA and Fiori support
The product works perfectly with all S/4HANA releases and Fiori applications (desktop, tablet and mobile too). The add-on can be used with many UI technologies, besides classic SAP GUI and Fiori, like CRM Webclient UI, Enterprise Portal, BSP applications, Business Client and WebGUI.
Automatic data collection
The add-on attaches all relevant data to the incidents, like SAP system/user/program data, screenshots, authorization report (SU53), runtime error details, job log etc. Your service desk teams can start working on a solution instead of having to get all information from the SAP end user.
Automatic routing based on transaction or module
Routing incidents based on SAP system, transaction, module or Fiori App ID results in faster ticket resolution time and less wasted service desk resources. Set up rules for example to assign the "SAP Sales and Distribution" support group to tickets submitted from SD reports and transactions.
More Features
Plans and Pricing
hand with checkmark
All Plans include
Support and free upgrades
Free assistance with installation and configuration
Out of the box integration with ServiceNow, JIRA, BMC Remedy, Micro Focus Service Manager and ManageEngine ServiceDesk Plus
Contact Sales
Price upon request
Contact Sales
1 Month min. contract duration
Extended trial
USD
3,000
.00
One-time
Extended trial
Includes unlimited Active User
2 to 2 Month contract duration
Free trial
Free
For 15 Day(s)
Free trial
Includes unlimited Active User
15 to 15 Day contract duration
Technical Information
Solution Types
  • Applications
Works with
  • SAP NetWeaver
Publisher
STA Consulting Kft.
STA Consulting is a company specialized in SAP system integration and add-on development for SAP systems. We offer out of the box products that can integrate SAP with external ITSM platforms such as ServiceNow®, BMC Remedy, Micro Focus Service Manager,...
Publisher Website
SAP