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The Intelligent Operations Experience (OX) Platform
Operations Experience (OX) Management Platform
Solution Types
Works with
SAP Commerce Cloud
Benefits and Features
Stay connected and stop losing customers to third parties
Post-purpose content should not stop after the dispatch notification. Every customer touch point can be utilised to include personalised offers (e.g. recommended products).
Meet customer expectations by being proactive
By giving you control back of your post-checkout communications, parcelLab helps stores create loyal customers who are more likely to purchase again.
Retain highly engaged customers on your website
Rather than sending customers to a third-party website, parcelLab allows you to direct customers to a branded track & trace page, hosted in your online shop.
Shipment Monitoring & Analysis Portal
The parcelLab dashboard gives you a detailed overview of all your shipments and enables you to monitor the quality of your logistics service providers. Keep track of all key logistics KPIs and track shipping status without the hassle of searching for customer or order numbers. Based on carrier tra More
Communication Automation
Keep customers up-to-date with the status of their parcel with automated communication. Customers are no longer left in the dark about delays, resulting in a lowering of customer service enquiries. By proactively communicating, customers are left happy and more likely to purchase again. Dynamic, tim More
Track & Trace Page
Delight your customers with a branded, white-labelled and custom track & trace pages, tailored shipping information and hand-picked offers directly in your online shop. Turn one-time shoppers into loyal customers and monetise valuable traffic rather than entrusting it to UPS, FedEx, etc.
Shipping Notifications
Branded & white-labelled customer communication for all major delivery events. (e.g. dispatch, delivery, pick-up notice, and follow-ups). Use your shipping to inspire your customers and to build loyalty. With maximum customer relevance and engaging content, you can achieve opening rates of 70% and c More
Plans and Pricing
hand with checkmark
All Plans include
Post-purchase communication
Custom Track & Trace
Email performance metrics
Carrier analysis & reporting
Portal access
Edition Details
Price upon request
Edition Details
Please contact the publisher for more details about the plans and pricing available for this solution.
Technical Information
Solution Types
  • APIs & Micro-services
  • Content Management
  • Services
  • Tools
Works with
  • SAP Commerce Cloud
Publisher Website