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Managing and Handing your HR Tickets
NGA Ask HR
 NGA Human Resources
Solution Types
Applications
Works with
 
 
Efficient Ticket Handling
Ask HR integrates and connects with NGA’s case management tool – hrX Assist. Users enjoy a simple, unified experience removing the need to share HR data via e-mail. The Ask HR app provides efficient ticket handling and direct employee-to-agent collaboration, as well as accessibility from any device.  
Analytics at the Core
• Real-time business analytics, combining HR, Payroll and Service Center data • High-quality data management across the HR technology landscape • Preconfigured real-time dashboards
Methodology-driven & standards-based
• Fast activation with quick value attainment • Best-practice HR processes for better functionality & gaining efficiencies • Interrogatory configuration of HR processes based on HR service catalogue • Comprehensive services to protect end-to-end core HR data impacting payroll delivery
Efficient Ticket Handling with hrX Assist
NGA Ask HR integrates and connects with NGA’s case management tool – hrX Assist. Users enjoy a simple, unified experience removing the need to share HR data via e-mail. The NGA Ask HR app provides efficient ticket handling and direct employee-to-agent collaboration, as well as accessibility from any  
User Access
There are two ways to access this application: through the (1) dropdown from the home button and (2) by selecting the tile “Ask HR” from the homepage. The main screen displays tickets opened by the employee. The left panel of the screen (Tickets) shows the list of the created tickets – with the late  
User Filtering
When the user selects a ticket in the list, the contents will be visible in the right panel (Ticket Details). The following information is available: • Detailsoftherequest • Originalrequest • Latestinformationtothecase • Anycommunicationbetweenagentsandemployeesuchas emails • Attachments,and • Final  
Create New Ticket
To create a new ticket, the user must click the Create Ticket button. The Create Ticket screen appears. Please note that depending on the role, a user can create a ticket for himself/herself or on behalf of another employee. Once done, the user can click the Submit request button to submit the ticke  
 
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Unified employee experience across HR
Native mobile & social capabilities
AskHR for direct contact with HR experts
NGA Ask HR - Standard Edition
From
USD
3
.00
Per Month+ USD 12000.00 Setup Fee
NGA Ask HR - Standard Edition
SAP Cloud Platform included in the recurring price
Cloud Maintenance Support included in the recurring
 
Solution Types
  • Applications
Works with
  • SAP Cloud Platform
  • SAP SuccessFactors Employee Central
 
NGA Human Resources